Creative agency, London
From founder bottlenecked to 38% revenue growth in 90 days.
Before
All delivery routed through the founder. Pitches were strong, ops were a mess. Team burning out, margin slipping quarter on quarter.
What we did
Operations rebuild, hiring plan for a delivery lead, sharper positioning around their best margin service line and a single weekly leadership cadence.
After
+38% revenue, founder hours down ~30%, delivery NPS up. Team can now run a project end to end without the founder in the room.